Interactions Interactions Interactions

Transform Customer Care Today
With Interactions

Interactions enables leading consumer facing brands to more effectively interact with their customers. Our patented HumanTouch(TM) platform for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation.

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Understanding Enabled: The Interactions Blog

Guest Post by Aberdeen Group’s Sumair Dutta: Does IVR work for you?

Submitted by Dan Fox on January 26, 2012

// This entry was originally posted on the Aberdeen Blog, available here // Aberdeen’s Service Management research has revealed how customer satisfaction plays a vital role in driving loyalty, retention and increased profitability. In Aberdeen’s State of Service Management: Forecast for 2012 research (January 2012), organizations reporting a 90%+ level of customer satisfaction revealed significantly [...]

 SOCAP Welcomes Interactions Corporation as its Newest Member

BOSTON – December 7th, 2011 Interactions Corporation joins the ranks of over 2,000 consumer-centric members of SOCAP International, the global community of customer relationship experts. The SOCAP organization consists of prominent brands representing multiple industries in customer care. Through its conversational self-service system, Interactions delivers a revolutionary experience to millions of consumers each month for [...]



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