<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Interactions</title>
	<atom:link href="http://www.interactions.net/feed" rel="self" type="application/rss+xml" />
	<link>http://www.interactions.net</link>
	<description></description>
	<lastBuildDate>Thu, 17 May 2012 22:14:21 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.2.1</generator>
		<item>
		<title>Interactions Corporation selects Mark Leonard as EVP Strategic Accounts</title>
		<link>http://www.interactions.net/interactions-corporation-selects-mark-leonard-as-evp-strategic-accounts</link>
		<comments>http://www.interactions.net/interactions-corporation-selects-mark-leonard-as-evp-strategic-accounts#comments</comments>
		<pubDate>Tue, 08 May 2012 13:43:44 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Media Room]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1579</guid>
		<description><![CDATA[Mark Leonard brings 20 Years of Industry Experience to Interactions Corporation BOSTON, May 8, 2012 /PRNewswire/ &#8212; Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that Mark Leonard has joined as Executive Vice President Strategic Accounts. As EVP Strategic Accounts, Leonard will be responsible for executive sales and [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/interactions-corporation-selects-mark-leonard-as-evp-strategic-accounts/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interactions Corporation selects Sanjeev Sawai as VP of Platform Engineering</title>
		<link>http://www.interactions.net/interactions-corporation-selects-sanjeev-sawai-as-vp-of-platform-engineering</link>
		<comments>http://www.interactions.net/interactions-corporation-selects-sanjeev-sawai-as-vp-of-platform-engineering#comments</comments>
		<pubDate>Tue, 01 May 2012 14:40:24 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Media Room]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1574</guid>
		<description><![CDATA[Sanjeev Sawai joins Interactions as VP of Platform Engineering BOSTON, May 1, 2012 /PRNewswire/ &#8212; Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that Sanjeev Sawai has joined the company as Vice President of Platform Engineering. As Vice President of Platform Engineering, Sawai will maintain responsibility for Platform [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/interactions-corporation-selects-sanjeev-sawai-as-vp-of-platform-engineering/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>OnDemand Webinar: How IVR is Reshaping Revenue Generating Contact Centers</title>
		<link>http://www.interactions.net/ondemand-webinar-how-ivr-is-reshaping-revenue-generating-contact-centers</link>
		<comments>http://www.interactions.net/ondemand-webinar-how-ivr-is-reshaping-revenue-generating-contact-centers#comments</comments>
		<pubDate>Mon, 30 Apr 2012 13:00:41 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1571</guid>
		<description><![CDATA[How IVR is reshaping Revenue Generating Contact Centers Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can play a key role in a sales center even if [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/ondemand-webinar-how-ivr-is-reshaping-revenue-generating-contact-centers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interactions Corporation named &#8216;Cool Vendor&#8217; by Leading Analyst Firm</title>
		<link>http://www.interactions.net/interactions-corporation-named-cool-vendor-by-leading-analyst-firm</link>
		<comments>http://www.interactions.net/interactions-corporation-named-cool-vendor-by-leading-analyst-firm#comments</comments>
		<pubDate>Tue, 24 Apr 2012 13:29:13 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Media Room]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1563</guid>
		<description><![CDATA[BOSTON, April 24, 2012 /PRNewswire/ &#8212; Interactions Corporation, provider of the most natural, conversational automated systems for customer care, has been named &#8216;Cool Vendor&#8217; in the Cool Vendors in CRM Customer Service and Social, 2012 report by Gartner, Inc. on April 16th, 2012. According to the report, &#8220;Heads of customer service worldwide are demanding improvements to [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/interactions-corporation-named-cool-vendor-by-leading-analyst-firm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Just Getting the Job Done is Not Enough</title>
		<link>http://www.interactions.net/just-getting-the-job-done-is-not-enough</link>
		<comments>http://www.interactions.net/just-getting-the-job-done-is-not-enough#comments</comments>
		<pubDate>Mon, 23 Apr 2012 13:49:18 +0000</pubDate>
		<dc:creator>Phil Gray</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1546</guid>
		<description><![CDATA[Delivering exceptional customer service requires more than just getting the job done. You must also make the service experience itself easy and effective for the customer. Recent research suggests that minimizing a customer’s effort during the service experience has the greatest impact on customer loyalty. A 2010 Harvard Business Journal report entitled “Stop Trying to [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/just-getting-the-job-done-is-not-enough/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Join us for a webinar with Hyatt and Opus Research!</title>
		<link>http://www.interactions.net/join-us-for-a-webinar-with-hyatt-and-opus-research-2</link>
		<comments>http://www.interactions.net/join-us-for-a-webinar-with-hyatt-and-opus-research-2#comments</comments>
		<pubDate>Tue, 03 Apr 2012 12:46:36 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1539</guid>
		<description><![CDATA[How IVR is reshaping Revenue Generating Contact Centers Wednesday April 25th, 2012 2:00 PM ET/ 11:00 AM PT Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/join-us-for-a-webinar-with-hyatt-and-opus-research-2/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>[SURVEY] Speech Analytics: Converting Voice into Performance Results</title>
		<link>http://www.interactions.net/survey-speech-analytics-converting-voice-into-performance-results</link>
		<comments>http://www.interactions.net/survey-speech-analytics-converting-voice-into-performance-results#comments</comments>
		<pubDate>Tue, 03 Apr 2012 12:44:09 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1528</guid>
		<description><![CDATA[Aberdeen Group invites you to participate in it&#8217;s upcoming research report &#8220;Speech Analytics: Converting Voice into Performance Results&#8221; Contact centers are under increasing pressure to personalize customer interactions, ensure compliance with quality protocols and optimize agent competency skills. Speech analytics tools enable companies to convert voice into actionable insights required to achieve improvement in these [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/survey-speech-analytics-converting-voice-into-performance-results/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s time to accept responsibility for your IVR</title>
		<link>http://www.interactions.net/its-time-to-accept-responsibility-for-your-ivr</link>
		<comments>http://www.interactions.net/its-time-to-accept-responsibility-for-your-ivr#comments</comments>
		<pubDate>Wed, 14 Mar 2012 16:09:51 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1470</guid>
		<description><![CDATA[There is a customer service revolution afoot. Consumers will no longer put up with poor customer service. As the number of product and service alternatives rises, the companies that provide the best customer experience will gain and retain, while the companies that don’t struggle to stay afloat. I swear I didn’t mean for both of [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/its-time-to-accept-responsibility-for-your-ivr/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t contain callers&#8230; help them.</title>
		<link>http://www.interactions.net/dont-contain-me-help-me</link>
		<comments>http://www.interactions.net/dont-contain-me-help-me#comments</comments>
		<pubDate>Fri, 17 Feb 2012 14:23:37 +0000</pubDate>
		<dc:creator>Dan Fox and Mark Nuckols</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1442</guid>
		<description><![CDATA[The truth is, the best and most consumer friendly IVR systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/dont-contain-me-help-me/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Guest Post by Aberdeen Group&#8217;s Sumair Dutta: Does IVR work for you?</title>
		<link>http://www.interactions.net/guest-post-by-aberdeen-groups-sumair-dutta-does-ivr-work-for-you</link>
		<comments>http://www.interactions.net/guest-post-by-aberdeen-groups-sumair-dutta-does-ivr-work-for-you#comments</comments>
		<pubDate>Thu, 26 Jan 2012 21:46:07 +0000</pubDate>
		<dc:creator>Dan Fox</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.interactions.net/?p=1433</guid>
		<description><![CDATA[// This entry was originally posted on the Aberdeen Blog, available here // Aberdeen’s Service Management research has revealed how customer satisfaction plays a vital role in driving loyalty, retention and increased profitability. In Aberdeen’s State of Service Management: Forecast for 2012 research (January 2012), organizations reporting a 90%+ level of customer satisfaction revealed significantly [...]]]></description>
		<wfw:commentRss>http://www.interactions.net/guest-post-by-aberdeen-groups-sumair-dutta-does-ivr-work-for-you/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

